Our Expertise

Network Services

Access Services:

• Ethernet Services – providing last mile bandwidth ranging in speeds between 512 Kbps to 10 Gbps
• Dedicated Access Services
  • dedicated circuits providing speeds ranging from DS0 (64 Kbps) to OC-12 (622,08 Mbps)
  • digital subscriber line (DSL) offering speeds between 384 Kbps to 20 Mbps
  • wireless broadband access (EVDO, EDGE) speeds approaching 2.0 Mbps
• Optical Ring Services - stable, redundant last mile services supporting speeds between 150 Mbps to OC-192

Data Services:

• Packet Services:
  • Asynchronous Transfer Mode (ATM)
  • Frame Relay
  • Multi –protocol Label Switching (MPLS)
  • Public IP
  • Service Level Agreements(SLAs)
• Private Line Services
• VSAT Services
• Wi-Fi Services

Voice Services:

• Local Services
  • Analog
  • Digital/PRI
  • Session  Initiation Protocol (SIP) / VoIP
  • Bundles
  • Centrex
• Long Distance Services
  • Domestic Outbound
  • Toll- Free ( includes advanced routing features)
  • International
  • Conference
  • Call Card

Wireless Services (cellular)

Multi-media Conferencing Services:

• Global
• Voice, Video, Web Collaborations
• IP based
• Video 

Hosted Services

Enterprise Applications:

• Data
• E-mail
• Web
• E-commerce
• IP PBX
• Contact Center
• Unified Messaging
• Telecommunications Expense Management System (TEMS)
• Wireless Expense Management System (WEMS)
• Disaster Recovery

Remote Managed Services: could include monitoring, reporting, break-fix, optimizations, capacity planning, upgrades, etc.

• Network elements
• Hardware
• Software
• Service Level Agreements(SLAs) 

Security Services

Managed Security Applications:

• E-mail Scanning & Encryption
• Denial of Service Detection & Mitigation
• Intrusion Detection and Prevention
• Firewall & Content Filtering

Premised Based Technology Solutions

Unified Communications:

• Converged IP Communications
• Enterprise Networking
• Conferencing/Collaboration
• Unified Messaging (e-mail, instant messaging and voice mail)
• Mobile Applications

Contact Center:

• IP Infrastructure
• Intelligent Transaction Routing
• Computer Telephony Integration (CTI)
• Customer Relationship Management (CRM)
• Self Service Applications (Voice-IVR, Video & Data)
• Expert Conferencing/Monitoring
• Workforce Management
• Scheduling/ Forecasting
• Quality Scoring/Logging

Network Products:

• Routers
• Switches
• Network Management

Applications:

• Telecommunications Expense Management System (TEMS)
• Wireless Expense Management System (WEMS)
• Call Accounting

Maintenance 

Process Improvement Solutions

• Customer Service/Contact Center Efficiency
• Telecom Expense Management
• Contract Procurement
• Supplier Relationship Management
• Telecom Infrastructure Management (Provisioning, Month-to-Month Management, Decommissioning)

Architecture Design & Validation

• Enterprise Networks
• Unified Communication
• Contact Center Solutions
• Business Process Opportunities 

Objective Analysis

• Supplier Proposals
• Current State Performance
• Benchmark Opportunities 

Performance Benchmarking ~ see Benchmarking Solutions

• Telecom Products & Services
• Industry Specific Infrastructure Benchmarks 

Negotiations

• Network Services
• Hosted Services
• Security Services
• Premise Based Technology 

Strategy Development ~ see Strategic Opportunities

• Contract Management Lifecycle Strategies (CMLS)
• Managing Telecom Expense
• Comprehensive Wireless Strategy
• Managed Services Strategy
• Contract Negotiations Strategy
• Contact Center Optimization
• Unified Communications
• Disaster Recovery 

Certified Project Management