TEM Maturity Model

The Telecom Expense Management Maturity Model (TEM3) is a tool developed to comprehensively measure the effectiveness of telecom infrastructure expense management and identify the ‘next generation’ of savings.  By establishing levels of performance in such areas as expense management, telecom procurement, infrastructure utilization, and infrastructure maintenance, the improvement potential represented through the TEM Maturity Model allows companies to identify their current position relative to the model and most importantly to set new objectives for improved performance with quantifiable financial and operational gains.

 

            

 

The 5 Levels of the TEM Maturity Model

     Level 1 – Unmanaged

  • Undocumented processes, unanticipated external factors, reactive to in the moment demands, and placing management at odds with corporate business objectives.
  • Chaotic with last minute efforts resulting in poorly executed processes and telecom expenses that are 35-50% higher than best performers. 

 

     Level 2 – Reactive

  • Fire fighting, event driven, and reactive management with little or no visibility into the various telecom services
  • No disciplined cost management, again creating a savings opportunity in the range of 25- 35%. 

 

     Level 3 – Managed/Defined

  • Monitors performance, analyzes trends, sets thresholds, and anticipates problems, enabling management to take the upper hand in managing telecommunication costs and infrastructure
  • Reaching this level may reduce costs up to another 15% and positions the enterprise to achieve optimal levels of Telecom Expenses Management.      

 

      Level 4 – Integrated

  • A foundation built on repeatable processes, joined with performance objectives and metrics to create a basis for managed and planned outcomes
  • Reduces cost another 5-10%      

 

      Level 5 – Optimized

  • Focusing on continuous improvement as a strategic initiative, issues are either prevented or corrected at the source, and best-in class solution architecture is implemented ahead of business requirements
  • Consistent execution at Level 5 is the definition of “Best Practice” within the Telecom Expense Management Maturity Model.

 

The Business Benefits

Greater Savings ~ drives out excessive costs

Objective Perspective ~ independently verified maturity level

Qualitative Information ~ provides a comparison to other organizations

Results ~ a prioritized road map to reduce costs, improve management of telecom expenses, ensure alignment with the business objectives and enhance service to the end users
 
 
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