Consulting Services

MacBeth Williams' Consulting Services take on the more common challenges of managing telecom infrastructure and develop plans for improving performance.  Our consulting expertise brings clarity and expanded oppourtunity to client objectives in the areas of telecom expense, enterprise, and benchmarking solutions.

In our three areas of expertise we provide unbiased perspectives and detailed analysis of opportunities, as well as roadmaps that deliver superior results.

Telecom Expense Optimization Services

A suite of services designed to ensure our client's telecom infrastructure is delivering its promised potential including the opportunities found within invoice/expense management, lowest contract rates, and optimal use of technology. Applying innovative solutions and acknowledged “Best Practices”, we help companies seize potential and reduce telecom costs in all key areas of wireline and wireless services.
  • Expense Management
    The process of accurately capturing telecom inventory and expenses to track costs, validate proper application of contract rates, and build a process to manage the purchasing, provisioning, billing, tracking, analyzing, and eventual decommissioning of wireline/wireless telecom service assets on a monthly basis. Expense Management strategies can deliver first time savings between 8-25% as well as subsequent year savings between 3-8%.
  • Contract Management
    Proactively acquiring contract savings from market analyzed rate opportunities regardless of where that potential falls within the lifecycle of a “running” contract. Further, continuously seeking savings opportunities as the ceilings and floors for contract rates adjust due to market forces at play during virtually every highly leveraged contract negotiation. MacBeth Williams’ Contract Management Lifecycle Strategy (CMLS) codifies the potential from telecom carrier contracts as well as provides the process and means to secure annual recurring savings opportunities between 5-12%.
  • Telecom Asset Optimization
    Evaluating the “how” and “at what cost” of telecom infrastructure. Mac Beth Williams can help to determine if a more tailored consumption strategy or more suitable operational or cost effective technology solution may exist. Intent on first understanding strategy behind current consumption practices and technological choices, MacBeth Williams models a future state comparative analysis that includes documented “Best Performance” results from respected peers. Totally objective in its construction, our Telecom Asset Optimization efforts often create savings opportunities in excess of 20%.

Enterprise Technology Services

A suite of services designed to align telecom technology with business requirements. MacBeth Williams' Enterprise Technology consulting services deliver timely, cost effective solutions to improve your organization's performance.
  • Unified Communications Consulting
    Separating fact from hype regarding VoIP & Unified Communications, we provide an objective analysis surrounding the potential cost savings and efficiency opportunities within UC.
  • Technology Ownership Modeling
    Are you struggling with whether or not your organization should continue to own and operate telecommunication assets? Thinking of evaluating ownership alternatives, but want to ensure you receive an unbiased financial assessment so you don’t omit important considerations?
  • Contact Center Consulting
    Customer service strategy focused on developing or assessing current Contact Center vision and execution to align with corporate objectives while reducing costs and improving service.

Benchmarking Services

A suite of services developed to address a corporation's need to implement "Best Practices" and the resulting profit taken from the lessons learned by respected peers.
  • Industry Specific Infrastructure Benchmarking
    Ever wonder what defines telecom 'Best Practices' within your industry? Our benchmark data reveals infrastructure choices & opportunities learned from your respected peers.
  • TEM Maturity Model
    Curious as to where new savings might come from? Increasingly companies are looking towards MWTs Telecom Expense Management Maturity Model to roadmap the ‘next generation’ of opportunities resulting from performance enhancements.
  • Telecom Products & Services Benchmarking
    A comparative analysis designed to educate telecom managers in order to set "Best Performance" objectives, as well as highlight savings & contract improvement opportunities.

Strategic Supplemental

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